AI
Company Snapshot
Sierra was founded in 2023.
Recent changes
- Jun 17, 2026Jun 17, 2026Sierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a Year Pulse story
Latest Pulse
- Aug 11, 2026Decagon Crosses $100M ARR Betting Against Forward-Deployed EngineersDecagon, a three-year-old AI customer-service agent startup valued at $4.5 billion, crossed $100 million in annualized revenue while deliberately avoiding the forward-deployed engineer model rivals like Sierra use to customize deployments.→
- Jun 17, 2026Sierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a YearSierra, the customer-service AI agent company from ex-Salesforce co-CEO Bret Taylor, raised $350M at a $10B valuation -- roughly 3x its mark from a year ago. Enterprises are paying for agents that actually resolve tickets, and Sierra is the clearest commercial proof that vertical agents, not chatbots, are where the money is.→
- Jun 16, 2026Salesforce Buys Fin (formerly Intercom) for $3.6B to Supercharge AgentforceSalesforce agreed to acquire Fin -- the AI customer-service agent business formerly known as Intercom -- for $3.6B, folding it into its Agentforce platform. It's a direct bid to own the AI customer-service category before vertical agent startups like Sierra run away with it.→
Coverage Timeline
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AI
Decagon Crosses $100M ARR Betting Against Forward-Deployed Engineers
Decagon, a three-year-old AI customer-service agent startup valued at $4.5 billion, crossed $100 million in annualized revenue while deliberately avoiding the forward-deployed engineer model rivals like Sierra use to customize deployments.
DEEP DIVE
FUNDING
Sierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a Year
FUNDING$350M
Sierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a Year
Sierra, the customer-service AI agent company from ex-Salesforce co-CEO Bret Taylor, raised $350M at a $10B valuation -- roughly 3x its mark from a year ago. Enterprises are paying for agents that actually resolve tickets, and Sierra is the clearest commercial proof that vertical agents, not chatbots, are where the money is.
BIG TECH
Salesforce Buys Fin (formerly Intercom) for $3.6B to Supercharge Agentforce
BIG TECH$3.6B
Salesforce Buys Fin (formerly Intercom) for $3.6B to Supercharge Agentforce
Salesforce agreed to acquire Fin -- the AI customer-service agent business formerly known as Intercom -- for $3.6B, folding it into its Agentforce platform. It's a direct bid to own the AI customer-service category before vertical agent startups like Sierra run away with it.