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Sierra on Pulse

The full thread of our Sierra coverage — a running record of every development we've tracked, with the VC take on each.

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Jun 16, 2026
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Coverage Timeline

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  1. FUNDINGSierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a Year→
  2. BIG TECHSalesforce Buys Fin (formerly Intercom) for $3.6B to Supercharge Agentforce→

All Coverage

FUNDING$350M

Sierra Raises $350M at $10B -- Bret Taylor's Agent Company Triples in a Year

Sierra, the customer-service AI agent company from ex-Salesforce co-CEO Bret Taylor, raised $350M at a $10B valuation -- roughly 3x its mark from a year ago. Enterprises are paying for agents that actually resolve tickets, and Sierra is the clearest commercial proof that vertical agents, not chatbots, are where the money is.

Jun 17, 2026
BIG TECH$3.6B

Salesforce Buys Fin (formerly Intercom) for $3.6B to Supercharge Agentforce

Salesforce agreed to acquire Fin -- the AI customer-service agent business formerly known as Intercom -- for $3.6B, folding it into its Agentforce platform. It's a direct bid to own the AI customer-service category before vertical agent startups like Sierra run away with it.

Jun 16, 2026