VC
Value Add VC
⚡HomePulse⚡Helpful Apps📝Blog🤝Partner
Back to Recommended Tools
💬

Tidio

Live chat & AI chatbots for e-commerce

Live ChatAI ChatbotE-CommerceCustomer Support300K+ BusinessesFree Plan

Tidio combines live chat, AI chatbots, and a helpdesk into one customer service platform built for e-commerce. Their Lyro AI agent can resolve up to 70% of customer inquiries automatically — handling order status, returns, product questions, and more without human intervention. Used by 300,000+ businesses worldwide. Integrates with Shopify, WooCommerce, WordPress, and 20+ platforms. Free plan includes 50 live chat conversations per month.

Get Started with Tidio
💬

Ready to get started with Tidio?

Join thousands of teams already using Tidio.

Try Tidio Free
300K+
Businesses
70%
Auto-Resolution
20+
Integrations
Free
Plan Available

Key Highlights

Lyro AI resolves up to 70% of customer inquiries without human intervention
Live chat, chatbots, and helpdesk unified in one platform
300K+ businesses trust Tidio for customer communication
Native integrations with Shopify, WooCommerce, WordPress, and 20+ platforms
Visual chatbot builder — create automated flows without code
Free plan with 50 live chat conversations per month

Why We Recommend Tidio

01

Lyro AI Agent

Tidio's AI agent learns from your FAQ and knowledge base to answer customer questions instantly. Handles order tracking, returns, product recommendations, and common inquiries — resolving up to 70% of tickets without a human.

02

Live Chat

Real-time live chat widget for your website with visitor tracking, typing preview, canned responses, and team collaboration. See what pages visitors are browsing and proactively reach out.

03

Visual Chatbot Builder

Drag-and-drop builder for creating automated chatbot flows. Pre-built templates for lead capture, order status, product recommendations, and abandoned cart recovery.

04

Helpdesk & Ticketing

Unified inbox for managing conversations from live chat, email, Messenger, Instagram, and WhatsApp. Assign tickets, set priorities, and track resolution times across channels.

Best For

E-commerce stores wanting to automate customer support with AI
Small businesses needing affordable live chat with chatbot automation
Shopify and WooCommerce stores looking to reduce support ticket volume
Teams wanting a unified inbox across chat, email, and social messaging

Pricing

Free: 50 live chat conversations/month Starter: $29/month — 100 conversations, basic analytics Growth: $59/month — up to 2,000 conversations, advanced analytics Tidio+: $749/month — custom quotas, dedicated success manager Lyro AI: Add-on from $39/month for AI-powered responses

Frequently Asked Questions

What is Lyro AI?

Lyro is Tidio's AI customer service agent. It learns from your FAQ and support content to answer customer questions automatically. It can handle order tracking, returns, product questions, and more — resolving up to 70% of inquiries without human involvement.

Does Tidio work with Shopify?

Yes. Tidio has a native Shopify integration that installs in minutes. It can access order data, recommend products, and handle Shopify-specific customer inquiries directly in the chat widget.

Is there a free plan?

Yes. Tidio's free plan includes 50 live chat conversations per month, 100 chatbot interactions, and basic ticketing. It's a solid starting point for small businesses testing live chat.

💬

Ready to get started with Tidio?

Join thousands of startups and teams already using Tidio to work smarter.

Try Tidio Today

This is an affiliate link that helps support Value Add VC at no extra cost to you.

Trace Cohen is a serial founder, investor and data geek. Please feel free to reach out t@nyvp.com

VC
Value Add VC
TwitterContactBuilt with honesty and zero BS